Working hours:
10:00 - 20:00

Personal Shopper FAQ

No. It is not necessary to have a Shipzee account to use the Personal Shopper service, however it is easier to track and manage your orders when logged in.
No. The price shown in our offers is final with all taxes included (import taxes, Shipzee service and delivery fees).
Orders shipped from our US warehouse usually arrive to Lithuania in 7-10 business days by air shipments or in 4-6 weeks by sea shipment. You will be able to choose the delivery method and compare shipping prices in your personal offer.

Important: the Customs Department has a right to withhold packages for additional verification. In such cases standard delivery terms may be prolonged.
Offers can be paid by direct bank transfer through PaySera payment system, Paypal and Visa or MasterCard credit cards, also with debit cards which have an activated online payment function.

Important:: all offers are based on USD. Final price in your local currency will be calculated by your chosen payment processor based on its current currency exchange rate. An additional 3.9% fee to the final price will be added if you select to use PayPal or credit card payment method.
All packages are delivered by private courier companies to your provided address or pickup point. You will be able to choose the delivery method and compare shipping prices in your personal offer.
Yes. You can track your order by entering order number or package tracking number on our website (the package tracking number is provided via email once an order is shipped from our warehouse in the US).
If you want to get an offer for multiple items, you need to add additional links when requesting a quote. If you want to get separate offers for multiple items, you need to request separate quotes.
Product details and additional information (size, color, model, promo code, etc.) should be provided in the “Comment” field when requesting a quote on our website.
If your package has been damaged upon delivery, please contact Shipzee Customer Support Team within 48 hours from the time of the delivery by sending an email containing a detailed description and photos of the damaged package and its content together with an evaluation of the damage. A case to determine the cause and assess the damage will be opened. In case of a lost package, Shipzee takes full responsibility for any lost items shipped from our facilities to the package receiver’s provided address.
Shipzee.com is not a manufacturer, direct seller or a distributor of any goods shown on Shipzee.com website or bought using Shipzee.com services. Shipzee.com is not responsible for quality of the products, defects, other flaws or traits that products possess, and is not providing any warranty or is accepting returns directly. All complaints should be filled directly to the original seller. Shipzee.com operates as an intermediary allowing consumers to make online purchases from US online stores.
No. Shipzee is an intermediary service provider and not a manufacturing company or a retailer of any specific goods. Shipzee is not responsible for any manufacturing defects or any other flaws that could cause malfunction of the purchased item. Any warranty claim should be filled directly to the original seller.

Important: In case seller agrees to issue full refund for defective item, refund will be transfered to your account only after defective item is handed-over to the courier.
Yes. Orders which have not yet been shipped to Lithuania can be canceled for a full refund.

Important: additional fees will be applied if an order is cancelled before shipping to Lithuania. A fixed 5% fee of your order total, but not less than 10 USD will be charged for the cancellation of an order. Additional fees will be applied if the seller applies order return fees. All the cancellation and return fees will be deducted from the total refundable amount.
No. Orders which have already been shipped to Lithuania cannot be canceled.
In some cases customs officers withhold packages for additional verification. We cannot influence this process in any way. Order cancellation or partial refund is not possible in such cases.
Air shipments are dispatched every Tuesday and Friday, sea shipments - every Thursday.
Item price may increase due to applied sales tax or domestic shipping costs from the store to our office in USA. Final item price can be checked by entering Shipzee address during the checkout.
Sale Tax is an alternative to VAT in Europe. Sales Tax is applied when an online store does not have a physical store in a state where the item is being shipped.
Our services are provided for individuals only. Shipzee is registered in the US, therefore, we are unable to provide VAT invoices.
Shipzee Inc is registered in the USA and that is why we do not provide VAT invoices.}
Yes. You will receive a purchase receipt by email shortly after you place an order.
No, shipping shoes in original packaging is not cost effective, thus all shoes are not shipped in original boxes. If requested before making a payment, we can ship shoes in original boxes for additional charge.
• Firearms, guns & accessories, including: replicas, compound bows, and crossbows
• Thermal imaging, Infrared or other night vision devices
• Rifle scopes, laser pointing & aiming devices for firearms, ammunition
• Defense articles controlled under the US Munitions List as defined under the International Traffic in Arms Regulations
• Explosives, fireworks, gun powder, flares or matches
• Gasoline, diesel or other fuel
• Prescription medications
• Prohormones, Human Growth Hormones, stem cell treatments, steroids or synthetic versions
• Perishable products of any kind
• Collectable coins
• Alcohol or tobacco products
• Poisonous substances
• Toxic substances, including inhalation hazards
• Infectious substances
• Explosives, fireworks, gun powder, flares or matches
• Pesticides, herbicides, fungicides
• Radioactive elements or products
• Oxidizing agents
• Fire extinguishers
• BB/pellet/airsoft/paintball guns, parts and projectiles
• Damaged batteries
• Any dual-use or commercial article controlled under the Commerce Control List (CCL) as defined under the Export Administration Regulations, where the control status requires a Bureau of Industry and Security (BIS) approved export license
• Contraband or illegal substances
• Gambling devices & accessories
• Live or dead animals or insects
• Agricultural products, including certain seeds, live or dead plants, unfinished or untreated wood & soil
• Items containing animal products controlled under the Endangered Species Act, Marine Mammal Protection Act, or requiring a permit under CITES
• Any unidentifiable material, substance or chemical

 

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